faq

At Presidential Van Lines Moving, were here to answer any questions you may have, but here are a few of the most common once asked.

ARE YOU LICENSED AND INSURED?

Yes! All professional movers who cross interstate lines must be registered with the U.S. Department of Transportation (USDOT) and the Federal Motor Carrier Safety Administration (FMCSA). We comply with all federal and state regulations and are fully licensed for both in-state and out-of-state moves:

  • DOT –
  • MC –

At Presidential Van Lines, we offer basic liability coverage and as well as replacement-cost insurance upon request. If you need help choosing between these options, we’d be happy to explain their differences and let you make the best choice for your specific move. We often recommend a 3rd party insurance vendor to properly cover the replacement cost of your goods. Our preferred 3rd party vendor for additional coverage is Bakers International insurance.

ARE YOU A MOVING BROKER? DO YOU USE SUBCONTRACTORS?

Presidential Van Lines is not a moving broker; we are a independently-owned business that vets, hires, and stands behind our own in-house moving professionals. Instead of relying questionable subcontractors, we work with individuals we know and trust. We have an affinity for hiring veterans and offer services in Spanish, Russian, French, Hebrew in addition to English. You can read more about why you shouldn’t choose a broker.

Keeping things in-house is what helps us control service and the successful outcome of every move. Being independently-owned also gives us the flexibility to offer the exact moving solutions you need at the best price possible. You can pick and choose from our full service offerings so you get all the service you need without paying for those you don’t.

HOW DO I MOVE OUT OF MY CONDO OR APARTMENT? DOES MY BUILDING REQUIRE A CERTIFICATE OF INSURANCE FORM?

Moving out of or in to a high rise building has its own special challenges, as high-density communities tend to have a lot of rules to keep everything working smoothly. Luckily our movers have the skills, training, and experience needed to coordinate an move of any size and complexity – including apartments and condos

Ask your building if a Certificate of insurance form may be required. Many buildings or apartment complexes do require this form be provided by the moving company prior to allowing a tenant to move in or out. Our staff typically provides COI forms or Waiver of subrogation forms within 24 hours of your request.

WHO DO I CONTACT WITH QUESTIONS?

We can be reached anytime during normal business hours at 1-877-689-9690 or any general questions can be submitted anytime at info@ctcmoving.com We typically respond to all requests within 1 business day. You can also contact us through our website.

QUESTIONS ABOUT YOUR MOVE:

At Presidential Van Lines Moving, were here to answer any questions you may have, but here are a few of the most common once asked.

HOW FAR IN ADVANCE SHOULD I PLAN AND SCHEDULE MY MOVE?

Long distance – Most long distance moves  are typically booked about 30 – 60 days in advance. This does not mean that moves inside this window cannot be serviced. This simply is a standard for out-of-state moves.

Local moves – Many local moves are typically booked within a 30-day window of the requested move date, Please keep in mind that the end and beginning of every month are the most requested dates. Please remember to book in advance as our schedule typically fills up quick for the first and last week of every month.

International Moves – These moves require the most notice in advance, 60 days or more. To properly coordinate with the receiving country your goods are going to and as well as port and clearance regulations, we ask that when planning a international moves  you start the process with as much notice as possible.

WHEN IS THE BEST TIME TO MOVE?

The best time to move totally depends upon you. If you have complete freedom over your schedule, you’ll often get lower prices during the weekdays and off-months (October through March). You may also want to be mindful of the local climate conditions so that you can avoid extreme temperatures at origin or destination. We have convenient and flexible pricing options for long distance and local moves. Call us today to check out our rates for your next upcoming move dates.

WHAT IS A BINDING VS A NON -BINDING ESTIMATE?

Here are the key differences between these two common estimates:

  • A binding estimate provides a guaranteed price for your move; it is the final amount you’ll pay, regardless of whether your shipment ends up being above or below the original weight estimate. Binding estimates only cover items listed on the Table of Measurements; any additional items will require a written addendum and add-on charges.
  • A non-binding estimate is a cost estimate that is not guaranteed. The number is a rough (and generally accurate) estimate of what you’ll pay, but the final price will be calculated based on services provided and weight calculated on moving day.

To avoid confusion and frustration, it is very important to understand which estimate you’re getting from your moving company. Coast to coast provides free, no obligation estimates that are binding so there are no surprise charges at the end of your move. Please contact us for more information.

WHAT PACKAGING OPTIONS DO YOU OFFER?

The short answer: all of them! Depending on your specific preferences and budget, we can provide partial packing (only for especially fragile, heavy, or difficult items) or full-service packing (for everything in your home). Unpacking services are also available which would include removing all the content packed in boxes and placing them into a designated area of your choice. Our moving consultants can help you decide which packing service is right for you . We also offer furniture disassembly and reassembly.

WILL YOU WRAP AND PROTECT MY FURNITURE?

Yes, we are a full service move offering custom plans designed for your specific needs and budget. We can prepare your furnishings for damage-free moving with padding and shrink-wrapping. To ensure the protection of your furniture we use the highest grade of woven and cotton blend padding. We also offer optional disassembly and reassembly services. For hard to pack items, we’ll even build you a custom crate!

HOW SAFE ARE YOUR STORAGE FACILITIES?

We maintain modern storage facilities that are gated and alarmed with high-tech security systems. Access is carefully controlled so that you won’t have to worry about the safety of your belongings. Our facilities are also temperature-controlled for your antiques and moisture-sensitive items. When you choose storage with Solomon & Sons, you’ll have ultimate peace of mind knowing your items will be safe and secure for as long as necessary.

CAN I STORE MY ITEMS IN BETWEEN MOVING LOCATIONS?

Yes! We’d be happy to arrange for in-transit storage of any items. We understand that unexpected roadblocks often arise during a move, and we can help with storage-in-transit even if it wasn’t arranged beforehand. We offer year-round 24/7 gated and secure indoor storage. Whether you need your items stored for a week or a year, we have the right storage plans available for you.